Starting in May, putting in a request to cancel your existing internet service if you are currently getting it through your coax is crucial. Otherwise, filling out the form below is the only other preparation we need from you. If you would like to manage your new Wi-Fi router, you are welcome to download the "Deco" app on the app store in advance.

You may bring your own router, but will be required to use our modem as we use a unique technology protocol. If you choose to bring your own router, there will be a prompt for you to provide it's MAC address on the installation schedule form so we can authenticate it on our network. You can find the MAC address for your router typically on the bottom next to the serial number.

We have identified coaxial wiring ran to almost every single unit whether you are currently using it or not. If your unit does not have coaxial cable ran to it, please let us know. You should be able to find a coax jack on the outside facing wall(s) of your unit. Please note you will need two power outlets available near the coax.

We have been working with DirecTV on bringing their TV over the Internet service into the building and are anticipating their service to be installed alongside/after ours. DirecTV is providing a streaming box with your service which we highly recommend. We are only a partner of DirecTV and do not do any technical support for them.

This is a great question as nobody switches internet providers for fun. To make switching as easy as possible, we recommend providing us your Wi-Fi network name and password ahead of time using the scheduling form. The network name can be anything you like, and the password must be 8 characters or more. If you do this, your router will automatically configure this info once it connects to the internet!

A neat trick you can also do is make your new Wi-Fi network and password the exact same as it currently is (case sensitive!), doing this will allow all of your Wi-Fi devices to automatically connect to your new router.

Please reach out to us at support@tonka.network or 612-444-8664 if you are running into any internet connectivity issues after you're installed.

We also plan to have a dedicated Lakewinds support phone number that will be available soon.

Your internet service will be paid through your HOA, and the rate is locked in for 36 months. If you have to move out at any point there is no cancellation charges for you unless any equipment is damaged/missing from the unit, which would result in $200 charge per missing device.